Text Messaging

Effective Date: August 23, 2026

Open Hearth Counseling offers SMS text messaging for low-volume, one-to-one administrative communications with prospective and existing clients. Text messaging is used for communications such as responding to inquiries, scheduling and appointment coordination, appointment changes, and other general practice-related administrative matters.

Open Hearth Counseling does not use this SMS service for marketing campaigns, promotional messaging, bulk messaging, or automated messaging.

SMS Consent and Opt-In

Participation in text messaging is voluntary. Consent to receive SMS messages is requested separately from other consents and is not required to receive services from Open Hearth Counseling.

SMS consent is obtained verbally during an in-person or telephone conversation with an Open Hearth Counseling therapist or representative. Before text messaging begins, the following disclosure is provided:

Open Hearth Counseling would like your permission to send you informational text messages related to administrative communications, including responses to inquiries, scheduling, appointment coordination, appointment changes, and other general practice-related administrative matters.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent to receive SMS messages is voluntary and is not a condition of receiving services.

Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Additional information can be found in our Privacy Policy and our Terms of Use.

Do you consent to receive these text messages from Open Hearth Counseling at the mobile phone number you provided?

The individual must provide affirmative verbal consent before Open Hearth Counseling initiates SMS communications.

Message Frequency and Charges

Message frequency varies depending on your interactions with Open Hearth Counseling.

Message and data rates may apply according to your mobile carrier and service plan.

Opting Out

You may stop receiving text messages from an Open Hearth Counseling phone number at any time by replying:

STOP

After opting out, you will receive confirmation that you have been unsubscribed and will receive no further messages from that number.

Where permitted, you may reply START to resume receiving messages.

Getting Help

For assistance with SMS communications:

Privacy

Open Hearth Counseling respects your privacy.

Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be provided to telecommunications platforms, carriers, and other service providers as reasonably necessary to transmit and operate the SMS service. Such information is not provided to those parties for their own marketing or promotional purposes.

For complete information about how Open Hearth Counseling collects, uses, and protects information, please review our Privacy Policy.

Text Messaging Terms

By consenting to receive SMS communications from Open Hearth Counseling, you agree to the applicable Text Messaging Terms contained in our Terms of Use.

Those terms include additional information regarding the SMS program, message frequency, message and data rates, support, and opting out.

Appropriate Use of Text Messaging

SMS communications with Open Hearth Counseling are intended primarily for administrative matters.

Please do not use SMS for emergencies, crisis situations, or detailed clinical or sensitive health information.

If you are experiencing an emergency or crisis, do not rely on SMS communications with Open Hearth Counseling for immediate assistance.