Privacy Policy
Effective Date: August 23, 2026
Open Hearth Counseling ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information you provide through our website and communications with Open Hearth Counseling, including email and text messaging.
Information We Collect
We may collect information you voluntarily provide when you contact Open Hearth Counseling, submit a website form, join an interest list, or otherwise communicate with us, including:
Your name
Your email address
Your telephone or mobile phone number
Your communication preferences, including SMS consent and opt-out preferences
Information you voluntarily include in communications with us
We may also automatically collect limited technical information when you visit our website, such as:
IP address
Browser type
Device information
Pages visited
Date and time of your visit
This information helps us improve the performance and security of our website.
How We Use Your Information
We use your information to:
Notify you when Open Hearth Counseling begins accepting new clients.
Send occasional updates about the opening of the practice.
Respond if you contact us with questions.
Improve and maintain our website.
Communicate with you by text message when you have consented to receive SMS communications.
Respond to inquiries and provide administrative communications, including scheduling and appointment coordination.
Maintain and honor your communication preferences, including SMS opt-in and opt-out requests.
Comply with applicable legal, regulatory, telecommunications, and carrier requirements.
We will not send marketing emails unrelated to the practice.
Email Communications
If you provide your email address, you may receive occasional communications regarding the opening of Open Hearth Counseling or important practice updates.
You may unsubscribe from these communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Text Messaging and SMS Communications
If you provide your mobile phone number and affirmatively consent to receive text messages from Open Hearth Counseling, we may communicate with you by SMS regarding inquiries, scheduling, appointment coordination, and other administrative matters related to the practice.
Consent to receive text messages is voluntary and is not a condition of receiving services from Open Hearth Counseling. Message frequency varies. Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of text messages at any time by replying STOP to a message from Open Hearth Counseling. You may reply HELP for assistance or contact Open Hearth Counseling using the contact information provided below.
Mobile opt-in information will not be shared with third parties for marketing purposes. SMS consent and opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.
Open Hearth Counseling does not use this SMS service for marketing campaigns, bulk messaging, or promotional messages. SMS communications are intended for person-to-person administrative communication.
SMS should not be used for emergencies, crisis situations, or detailed clinical or sensitive health information.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers that help us operate our website, email, telecommunications, text messaging, or other business systems, but only as reasonably necessary for those providers to perform services on our behalf.
Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.
We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or security of Open Hearth Counseling or others.
Cookies and Analytics
Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use the site.
You can adjust your browser settings to refuse cookies if you prefer.
Data Security
We take reasonable administrative, technical, and physical measures to help protect the information you provide from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Healthcare Information
Open Hearth Counseling is currently preparing to open and is not accepting clients through this website.
Please do not submit confidential, sensitive, or personal health information through general website forms, email, or SMS unless Open Hearth Counseling specifically instructs you to use a communication method for that purpose.
Website forms, general email, and standard SMS text messaging may not be appropriate for transmitting confidential health information.
Text messaging with Open Hearth Counseling is intended primarily for administrative matters such as inquiries, scheduling, and appointment coordination and should not be used for detailed clinical communications.
Communications with Open Hearth Counseling before completion of appropriate intake, consent, and administrative procedures do not establish a therapist-client relationship.
Third-Party Services
Our website may use third-party services for website hosting, analytics, or email communications. These providers have their own privacy practices governing how they handle information.
Children's Privacy
This website is not intended for children under the age of 13, and we do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated Effective Date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Open Hearth Counseling [email protected]